Last updated: June 26, 2026
PT Golden Horizon Bali Utama ("Golden Horizon," "we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.goldenhorizon.id, make a booking, or use any of our premium yacht tour services.
By using our website and services, you consent to the data practices described in this policy. If you do not agree, we kindly ask you to discontinue use of our website.
1. Information We Collect
1.1 Personal Information You Provide
When you book a tour, submit an inquiry, or contact us, we may collect the following:
- Full name
- Email address
- Phone number (including WhatsApp)
- Hotel or accommodation name and address in Bali
- Nationality and country of residence
- Number of guests (including children)
- Preferred tour date and special requests
- Payment information (processed securely by third-party payment gateways)
1.2 Automatically Collected Information
When you visit our website, certain information is collected automatically:
- IP address and geographic location (country/region level)
- Browser type, version, and operating system
- Pages visited, time spent, and referring URL
- Device type (mobile, desktop, tablet)
1.3 Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience:
- Essential Cookies: Required for website functionality and security.
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
- Marketing Cookies: Used by advertising platforms (e.g., Google Ads, Meta Pixel) to deliver relevant advertisements and measure campaign performance.
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
2. How We Use Your Information
We use the collected information for the following purposes:
- Booking & Service Delivery: To process your reservations, arrange hotel transfers, coordinate with our crew, and deliver the tour experience.
- Communication: To confirm bookings, send itinerary details, respond to inquiries, and provide customer support via email, phone, or WhatsApp.
- Safety & Operations: To conduct safety briefings, manage guest manifests, and comply with maritime safety regulations.
- Improvement: To analyze website usage patterns and improve our services, website performance, and user experience.
- Marketing: To send promotional offers, newsletters, or updates about our services (only with your consent, and you may opt out at any time).
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. How We Share Your Information
We do not sell, trade, or rent your personal information. We may share your data with:
- Service Partners: Hotel transfer drivers, restaurant partners (e.g., Amarta Pool Club), and our onboard crew — limited to the information necessary to deliver your tour experience.
- Payment Processors: Third-party secure payment gateways that process your transactions. We do not store your credit card or bank account details on our servers.
- Booking Platforms: If your booking was made through a third-party platform (e.g., GetYourGuide, HybridBooking), your data is also subject to their privacy policies.
- Analytics & Advertising: Google Analytics, Google Ads, and Meta (Facebook/Instagram) for website analytics and advertisement performance tracking, using anonymized or aggregated data.
- Legal Authorities: When required by law, court order, or government regulation, or when necessary to protect the rights, safety, or property of Golden Horizon and its guests.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- SSL/TLS encryption for all data transmitted through our website
- Secure, access-controlled storage of personal data
- Regular review of our data collection, storage, and processing practices
- Limiting access to personal information to employees and partners who need it to perform their duties
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected:
- Booking Records: Retained for up to 5 years for accounting, tax compliance, and customer service purposes.
- Communication History: Retained for up to 2 years after your last interaction.
- Marketing Data: Until you withdraw consent or unsubscribe.
- Website Analytics: Aggregated data retained indefinitely; identifiable data deleted after 26 months.
6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Objection: Object to the processing of your data for direct marketing purposes.
- Withdrawal of Consent: Withdraw your consent at any time where processing is based on consent.
- Data Portability: Request a transfer of your data to another service provider in a structured, commonly used format.
To exercise any of these rights, please contact us at goldenhorizon.experience@gmail.com.
7. Indonesian Data Protection (UU PDP)
As a company registered in Indonesia, PT Golden Horizon Bali Utama complies with Undang-Undang Perlindungan Data Pribadi (UU No. 27 Tahun 2022) — Indonesia's Personal Data Protection Law. We ensure:
- Personal data is collected lawfully, fairly, and transparently
- Data subjects are informed of the purpose of data collection
- Adequate data protection measures are implemented
- Data subjects can exercise their rights as outlined in the law
8. International Visitors (GDPR)
If you are visiting from the European Economic Area (EEA), United Kingdom, or other jurisdictions with data protection laws, we respect your additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local supervisory authority.
9. Children's Privacy
Our website and services are not directed at children under 13 years of age. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected data from a child under 13 without verified parental consent, we will take steps to delete that information promptly.
10. Third-Party Links
Our website may contain links to third-party websites (e.g., booking platforms, social media pages, Google Maps). We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
